Terms of use
The agreement, in plain words.
Last updated 30 September 2026
Thirteen clauses. The three that matter most are the ones that say what this product is not: not a vet, not a passport, and not a way to hand your legal duties to somebody else.
01The service
Equivena is a record book for horses. It holds identity and passport details, health history, medicines, worming and jab records, farrier visits, papers, costs, rides, feed and care notes. There is a website, and an app for iPhone and iPad that works at a yard with no signal.
The website and the app are run by Equivena. By creating an account you agree to these terms.
02Your account
You need a working email address, and you are responsible for what happens under your account. Keep your password to yourself and tell us at hello@equivena.com if you think somebody else has it.
You must be at least 13. If you are younger than that and you look after a horse, an adult needs to hold the account. The privacy notice explains why the line is drawn there.
03Your records are yours
You own everything you put in: the horses, the notes, the photographs, the history. We take only the limited permission needed to store it, back it up and sync it between the website and your app, so the product can work.
Download my record, in Settings, gives you a copy of all of it whenever you like, in a format you can open without us, and it is offered again before you delete your account. We do not sell it, we do not train anything on it, and we do not show advertising against it.
04Who can see your horses
Only you. Every page, every print and every sync answers to a horse's owner and nobody else. There is no way on the website or in the app to give somebody else access to your horses' records.
05Fair use
Do not use the service to break the law, including the rules on veterinary medicines and on equine identification. Do not try to reach records that are not yours, disrupt the service, or take it apart except where the law says you may.
Do not put somebody else's personal information into a record without their knowledge.
06This is not a vet
The service is a record-keeping tool. It does not give veterinary, legal or financial advice. Reminders, intervals, eligibility checks, feed calculations and weight estimates are aids to your own judgement and nothing more.
If a horse is unwell, ring your vet. Do not wait for a reminder, and do not let anything the product says talk you out of a call you were going to make.
Where a tool cites a rule it also names the source it came from and the date somebody last checked it. Sources change. Check the original if it matters, and the product will always tell you where to look.
07This is not a passport
Nothing produced by this service is an equine passport, and none of it is proof of identity. A horse must have a passport issued by an approved passport issuing organisation, and the law requires that document to be kept and to travel with the horse.
A horse's identity details, the door card and anything you print from them are a convenience: your own copy of what is written on the real document. They carry no official status, they cannot replace the passport, and they must not be presented to anybody as though they could.
08The medicines record is still your duty
If you keep a horse, the law requires you to keep a record of the veterinary medicines administered to it and to retain it for the required period. The product is built to make that record easy to keep and easy to print.
Keeping it here does not transfer that duty to us. The record is yours, its accuracy is yours, and if it is wrong or missing that remains your responsibility. Print a copy from time to time so that you hold it independently of us.
09Availability, and keeping your own copy
We will try to keep the service running and your records safe, but it is provided as it is and as it happens to be available. We do not promise it will never be down, and we do not promise it will never lose anything.
So keep your own copy: Download my record, in Settings, makes one whenever you want it. For the medicines record in particular, a printed copy in the yard folder is worth having.
10Ending it
You can delete your account whenever you want. In the app it is under More, then Settings, then Your account, then Delete my account. On the website it is under Settings, then Delete my account. If you cannot see Settings, it is under More.
Your account, your horses and every entry on them go at once, and you are offered a download of the whole record first. Delete your account says how, and what goes.
We can suspend or close an account that breaches these terms or the law. Where we reasonably can, we will tell you first and give you the chance to ask for a copy of your records.
11What we are not liable for
As far as the law allows, we are not liable for indirect or consequential loss, or for lost records, lost profit, a missed competition entry, a missed treatment, or harm to a horse, arising from your use of the service.
Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
12Changes
We may change these terms. The date at the top will change with them, and anything material will be told to you in the product rather than quietly published. Carrying on using the service after a change means you accept it.
13Which law applies
These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales.