Terms of use
The agreement, in plain words.
Last updated LAST UPDATED
Thirteen clauses. The three that matter most are the ones that say what this product is not: not a vet, not a passport, and not a way to hand your legal duties to somebody else.
6 values are still blank. This agreement cannot be published until each one is filled in and a solicitor has read the result. Every blank is drawn like THIS so it cannot be missed in a proof read. Nothing here has had a legal review.
01The service
PRODUCT NAME is a record book for horses. It holds identity and passport details, health history, medicines, worming and vaccination records, farrier cycles, documents, costs, rides, feed and care notes, and it can share any of that with people you choose. There is a web application and an offline companion for use at a yard.
It is provided by COMPANY NAME. By creating an account you agree to these terms.
02Your account
You need a working email address, and you are responsible for what happens under your account. Keep your password to yourself and tell us at SUPPORT EMAIL if you think somebody else has it.
You must be at least MINIMUM AGE. If you are younger than that and you look after a horse, an adult needs to hold the account. The privacy notice explains why the line is drawn there.
03Your records are yours
You own everything you put in: the horses, the notes, the photographs, the history. We take only the limited permission needed to store it, back it up and sync it between your devices so the product can work.
You can export all of it at any time in a format you can open without us. We do not sell it, we do not train anything on it, and we do not show advertising against it.
04Sharing is yours to decide
You can grant another person, a yard or a professional access to a horse. What they can see and change is set by you, permission by permission, and you can withdraw it whenever you like.
Two consequences are worth stating plainly, because people are surprised by them later:
- Entries somebody else made stay on the record after their access ends, attributed to them. A record of who did what to a horse is not much use if half of it disappears when a sharer moves on.
- Granting access to a yard means the people that yard currently says are its members, which can change without you being told. You are granting it to the yard, not to a list of names you have seen.
05Fair use
Do not use the service to break the law, including the rules on veterinary medicines and on equine identification. Do not try to reach records that are not yours, disrupt the service, or take it apart except where the law says you may.
Do not put somebody else's personal information into a shared record without their knowledge.
06This is not a vet
The service is a record-keeping tool. It does not give veterinary, legal or financial advice. Reminders, intervals, eligibility checks, feed calculations and weight estimates are aids to your own judgement and nothing more.
If a horse is unwell, ring your vet. Do not wait for a reminder, and do not let anything the product says talk you out of a call you were going to make.
Where a tool cites a rule it also names the source it came from and the date somebody last checked it. Sources change. Check the original if it matters, and the product will always tell you where to look.
07This is not a passport
Nothing produced by this service is an equine passport, and none of it is proof of identity. A horse must have a passport issued by an approved passport issuing organisation, and the law requires that document to be kept and to travel with the horse.
The markings diagram, the identity page and anything you print from them are a convenience: your own copy of what is written on the real document. They carry no official status, they cannot replace the passport, and they must not be presented to anybody as though they could.
08The medicines record is still your duty
If you keep a horse, the law requires you to keep a record of the veterinary medicines administered to it and to retain it for the required period. The product is built to make that record easy to keep and easy to print.
Keeping it here does not transfer that duty to us. The record is yours, its accuracy is yours, and if it is wrong or missing that remains your responsibility. Export a copy from time to time so that you hold it independently of us.
09Availability, and keeping your own copy
We will try to keep the service running and your records safe, but it is provided as it is and as it happens to be available. We do not promise it will never be down, and we do not promise it will never lose anything.
So keep your own copy. Export is free, unlimited and on the settings page. For the medicines record in particular, a printed copy in the yard folder is worth having.
10Ending it
You can delete your account and your records whenever you want, from the settings page or by writing to SUPPORT EMAIL. What happens to entries other people made, and to horses you had shared, is set out in the privacy notice.
We can suspend or close an account that breaches these terms or the law. Where we reasonably can, we will tell you first and give you the chance to export.
11What we are not liable for
As far as the law allows, we are not liable for indirect or consequential loss, or for lost records, lost profit, a missed competition entry, a missed treatment, or harm to a horse, arising from your use of the service.
Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
12Changes
We may change these terms. The date at the top will change with them, and anything material will be told to you in the product rather than quietly published. Carrying on using the service after a change means you accept it.
13Which law applies
These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales.